*£25 Exit Fees
Fixed for 12 Months
*No Exit Fees
VAT is included in all of the charges where VAT is applicable and this may differ from how they are displayed on the bill.
Estimated costs include 5% VAT and are based on current prices for the monthly and annual estimated costs shown above.
Please note that the above tariff is subject to availabilty.For more details of our offers, please call us at 0333 050 9372 or Email at firstname.lastname@example.org
If you are happy with the above tariff, then please select the ‘Switch you Supply’ button to register your details.****
*How your Tariff Works: In order to provide such low prices, Symbio Energy like others in the market will take a monthly amount equivalent to the monthly quote you have received in the quote recently provided in advance. We bill in line with calendar months.
A switch request takes a minimum of 14 days and normally takes up to 21 days. Once the switch is confirmed within the electricity network, we will send you a bill from the date of the switch to the end of the calendar month. At the end of the first calendar month, we will send you an estimated bill based on your stated consumption. Therefore there will be no monies either held by us or owed to us.
At the beginning of the calendar month, we will request the following months advance from your account and at the end of the calendar month, we will send you an estimated energy bill for the month just passed. Our revised bills will soon show provide details of monies held on account or owed to us on a rolling basis. More details are available in the full terms and conditions
***In choosing the Direct Debit module, it is the responsibility of the customer to provide Symbio Energy, a duly completed Direct Debit authority.
Symbio Energy will allow a one month grace to allow Direct Debit authorities to be sent and will assist in reminding customers. If, however, a valid direct debit is not received within the allocated period, Symbio Energy will amend the tariff rate and notify the customer accordingly.
Direct Debit payments reduce the cost associated with credit control. These savings are passed onto the customer via the Direct Debit tariff. Hence it is only equitable that Symbio Energy is able to recover avoidable costs or seek to amend the tariff to recover avoidable costs.
****The quote is based upon the information you have provided. If this information is not correct, then our customer services team will be in touch to provide you with a tariff that matches the profile of your meter.
What is a kWh (kilowatt-hour)?
The abbreviation kWh stands for kilowatt-hour. It's the unit that's used to measure energy use. For example, 1 kWh will power a vacuum for 40 minutes. (source: Energy Saving Trust)
What is a standing charge?
A customer pays a standing charge separately to their energy usage. It's for the cost of delivering and supplying energy to their home, rather than energy usage. A standing charge may vary depending on what tariff a customer is on and whether the supply relates to electricity or gas.
*E-mails and Telephone Contact Details: Dear Potential Customer, You may only access Symbio Direct Debit tariffs by providing correct e-mail addresses and phone contact details. Please double check before submitting the form. If the details are incorrect, your switch will be invalid and will be aborted in accordance with our terms and conditions. We will try and contact, however, this can be difficult if the details are incorrect. If you have any queries, please do not hesitate to call customer services on the published freephone number.
In order to set up a direct debit instruction online, you must be the account holder of a personal bank or building society. If you are not the required signatory on the account then please print off the mandate here and post this to the address on the form.
Instruction to your Bank or Building Society
Please pay GoCardless Ltd Re Symbio Energy Ltd Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee.
I understand that this instruction may remain with GoCardless Ltd Re Symbio Energy Ltd and, if so, details will be passed electronically to my Bank/Building Society.
• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit Symbio Energy Ltd will notify you 7 working days in advance of your account being debited or as otherwise agreed. If you request Symbio Energy Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit, by Symbio Energy Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society:
- If you receive a refund you are not entitled to, you must pay it back when Symbio Energy Ltd asks you to.
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
*Registration: Dear Potential Customer, once you accept the Switch, the date of the switch cannot be easily amended once the switch is initiated. Please ensure you are out of contract or are willing to accept any exit fees from your current supplier before instructing the switch to Symbio Energy tariffs. We are only able to accept advance switches 21 days in advance. Should you wish switches in advance of this period, please call customer services.